Table of Contents
Ledgerely provides users with the option to close their accounts if they wish to discontinue the service. The closure process includes a confirmation step to prevent accidental deletions. Users also have a 365-day grace period to revoke their closure request and restore their account.
Closing an Account #
Accessing the Close Account Option #
- A “Close Account” button is available at the bottom of the page.
- Clicking this button opens a modal popup for account closure confirmation.
Account Closure Form Validation #
- At least one checkbox must be selected (reason for closure).
- A comment field should be filled before proceeding. The “Close this account” button remains disabled until both conditions are met.
Submitting the Closure Request #
- Once the “Close this account” button is clicked, a closure request is sent to the database.
- The account enters a 365-day retention period, during which:
- The account remains inactive.
- All account-related data is scheduled for deletion within 365 days.
Revoke Account Closure #
Reopening the Account #
- Within 365 days, users can log back in and choose to revoke their closure request.
- A “Revoke Account” button is available on the same page.
Reactivation Process #
- Clicking “Revoke Account” will cancel the closure request, restoring the account.
- The user can continue using Ledgerely without data loss.
